International customer services representative (German)

International customer services representative (German)

Meerdere plaatsen | HBO | Callcenter vacatures, Internationale vacatures, Thuiswerk vacatures | 32 - 40 uur

This position is responsible for handling calls and serving as a primary liaison between clients and their external customers, processing all incoming customer support requests. Are you available 32 hours per week and capable of speaking and writing fluently German and English? Then we have a challenging job for you!

  • Serves as primary liaison between client and external customers, processing all incoming customer support requests;
  • Develops and maintains skills necessary to respond to a reasonable and appropriate number of customer support calls;
  • Handle incoming calls and incidents;
  • Follow proper escalation procedures for unresolved customer inquiries;
  • Maintain high level of customer acceptance as reflected by comments from the client, customers or quality assurance programs;
  • Maintain polite and professional composure while  responding to customer service requests;
  • Maintain a cooperative and collaborative working relationship with co-workers;
  • Work within the selected schedule and maintain flexibility to change assignment or schedule, including additional hours, based on business needs. Contract operates 24/7;
  • Must consistently meet the metrics and key performance indicators established for the position;
  • Adhere to all safety, ethics, and security policies and procedures and all other policies;
  • Flexible hours, Monday till Friday from 7AM to 6PM.

 

  • Fluently in English and German;
  • Computer literacy skills required (e-mail, Internet, Microsoft Word, Excel, as well as knowledge of databases);
  • Must have time management skills that support a high volume call environment;
  • Experience with and ability to learn front-end telephone and service systems for call handling and ticket entry (e.g., Remedy, telephone systems, knowledge bases, web-based interfaces);
  • Ability to read and follow technical scripts, processes and procedures including action plans, questions and answers, diagnostic decision trees, customer-specific processes, workflow management procedures, service handbooks, etc.);
  • Must have strong communication skills including verbal, proper grammer, spelling and good articulation;
  • Must have customer relationship management experience, possess strong interpersonal skills of listening and conflict management. Must have high focus on customer satisfaction and strong follow up skills.

 

  • High School Diploma/GED. Six months to one year customer service experience;
  • One year of practical work experience providing troubleshooting guidance and experience in a technical support environment preferred;
  • Computer hardware experience preferred.

 

Are you excited and you see it as a challenge to join our team? Respond immediately! Want to know more about this job first? Please contact department Team Development through 010-2881680 or ask your question via the button below.

Amsterdam | MBO | Bijbaan vacatures, Callcenter vacatures, Parttime vacatures, Technische vacatures | 24 - 40 uur

Voor KPN Hotspots zijn wij op zoek naar ambitieuze, serieuze meertalige Customer Contact talenten. Ben jij een professioneel ingestelde Technische Helpdesk medewerker? Spreek jij naast Nederlands ook nog Engels, Frans én Duits? Dan zijn wij op zoek naar jou!

Amersfoort | HBO | Callcenter vacatures, Technische vacatures | 40 uur

Wij zijn per direct op zoek naar ambitieuze, serieuze technische helpdesk medewerkers voor een uitgeverij van digitale leermiddelen. Als technische helpdesk medewerker heb je direct contact met de eindgebruiker van de leermiddelen en krijg je te maken met vragen, klachten en problemen. Daarnaast verstrek je informatie omtrent folio en digitale producten. Ben jij een professioneel ingesteld talent en 40 uur per week beschikbaar? Dan zijn wij op zoek naar jou!

Capelle aan den IJssel | HBO | Callcenter vacatures, Management vacatures | 40 uur

Weet jij als geen ander hoe je de capaciteiten van medewerkers herkent, weet je hoe je die optimaal kunt benutten en beschik je over leiderschapskwaliteiten? Dan hebben wij een leuke uitdaging voor jou als Supervisor (Performance, Skills & Loyalty Manager) Telecom.

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